At Favosia, we want customers to have a clear and straightforward shopping experience. This Refund and Returns Policy explains the conditions and procedures for returns, refunds, exchanges, damaged or incorrect items, and order cancellations.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must generally be:

  • Unused and in its original condition

  • Free from damage caused after delivery

  • Returned with its original packaging, tags, accessories, manuals, and other included components, where applicable

  • Accompanied by valid proof of purchase or an order number

Items that do not meet the return eligibility requirements may not qualify for a refund.

2. How to Request a Return

To request a return, contact us at:

Email: info@favosia.us

Please provide:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photographs, if the product is damaged, defective, or incorrect

Please contact us before sending an item back. We will provide applicable return instructions after reviewing your request.

Returns sent without following the provided return instructions may experience delays in processing.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at info@favosia.us.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

After reviewing the claim, we may provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.

For an eligible return caused by our error or a qualifying damaged or defective product, Favosia will cover the applicable return shipping cost where a return is required.

4. Customer-Remorse Returns

If you wish to return an eligible item because you changed your mind, ordered the wrong item, no longer need the product, or for another reason unrelated to damage, defect, or fulfillment error, you may request a return within the 30-day return period.

For approved customer-remorse returns, the customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return resulted from an error on our part.

5. Condition of Returned Products

Returned products should be properly packaged to help prevent damage during return transportation.

We reserve the right to decline a refund or reduce the refundable amount, where permitted by applicable law, if a returned product:

  • Has been used beyond what is reasonably necessary to inspect it

  • Is damaged after delivery due to misuse or improper handling

  • Is missing important components, accessories, or parts

  • Is returned in a materially different condition from when it was delivered

6. Non-Returnable Items

Certain products may not be eligible for return where applicable, including:

  • Items damaged through misuse, neglect, or improper handling

  • Items altered or modified after delivery

  • Items returned outside the applicable return period

  • Items that cannot be accepted for health or hygiene reasons after use, where applicable and permitted by law

  • Gift cards, if offered

  • Items specifically identified as final sale or non-returnable before purchase, where permitted by law

If you are unsure whether your item is eligible for return, contact info@favosia.us before sending it back.

7. Exchanges

If you receive a damaged, defective, or incorrect item, contact us so we can review the issue and determine whether a replacement is available.

For other situations, the most efficient option may be to return the eligible item according to this policy and place a new order for the desired product.

Replacement availability is not guaranteed and depends on available inventory.

8. Refund Processing

Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed by us within 5–10 business days after the return has been received and approved.

After a refund is issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times may vary by financial institution.

9. Late or Missing Refunds

If you have received confirmation that a refund was issued but have not received the funds, please allow the applicable processing period to pass.

You may also contact your bank, card issuer, or payment provider because additional processing time may be required before the refund appears in your account.

If the expected processing period has passed and you still have not received your refund, contact us at info@favosia.us.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing or is shipped.

Once an order has been processed for shipment or has already shipped, cancellation may no longer be possible. After delivery, an eligible product may be returned according to the terms of this policy.

11. Return Shipping

Return shipping responsibility depends on the reason for the return.

Damaged, defective, or incorrect item: Where the return is approved and required, Favosia will cover the applicable return shipping cost or provide appropriate return instructions.

Customer-remorse return: The customer is responsible for applicable return shipping costs.

Customers should follow the return instructions provided by Favosia before shipping an item back.

12. Return Address

Do not return products to an address without first contacting us.

After your return request has been reviewed and approved, we will provide the applicable return instructions and return destination.

This helps ensure that your return is sent to the correct location and can be properly identified and processed.

13. Shipping Damage

Damage that occurs during initial delivery should be reported as soon as reasonably possible.

Please retain the product and original packaging until your claim has been reviewed, as photographs or other information may be required to evaluate shipping damage.

14. Refunds for Shipping Charges

Original shipping charges, where applicable, are generally non-refundable for customer-remorse returns.

If a qualifying return results from a damaged, defective, or incorrect item, applicable shipping charges may also be refunded depending on the circumstances.

15. Contact Us

If you have questions about a return, refund, exchange, damaged product, or cancellation, please contact:

Email: info@favosia.us

Address: xxxxxxxxxxx

Phone: xxxxxxxxxx

Return Address: xxxxxxxx