Privacy Policy

At Favosia, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use and share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Favosia, we may collect the following categories of information:

Personal and Contact Information

When you place an order, create an account, contact us, or use certain website features, we may collect information such as:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account information, where applicable

Order and Transaction Information

When you make a purchase, we may collect information relating to your transaction, including:

  • Products purchased

  • Order number

  • Order value

  • Shipping method

  • Delivery information

  • Transaction status

  • Return and refund information

  • Limited payment-related information provided by our payment processor

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website or source

  • Approximate location derived from technical information

  • Date and time of website activity

  • Website interaction and performance information

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Process and fulfill orders

  • Process payments through authorized payment service providers

  • Arrange shipping and delivery

  • Provide order confirmations and tracking information

  • Process returns, refunds, cancellations, and exchanges

  • Provide customer support

  • Respond to questions and requests

  • Maintain customer accounts

  • Detect and prevent fraud, misuse, and unauthorized transactions

  • Maintain and improve website functionality

  • Analyze website performance and customer interactions

  • Comply with legal, regulatory, accounting, and security obligations

  • Protect our customers, business, website, and services

Where required by applicable law, we will obtain appropriate consent before using personal information for purposes that require consent.

3. Payment Information

Payments made through our website may be processed by authorized third-party payment service providers.

Favosia does not intend to directly store complete payment card numbers, card security codes, or other full payment credentials when those details are securely handled by the applicable payment processor.

Payment providers may collect and process payment information according to their own privacy policies, security standards, and legal obligations.

We may receive limited transaction information, such as payment status, transaction identifiers, payment method type, or other information necessary to manage an order.

4. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

  • Payment processors

  • Shipping carriers and delivery providers

  • Order fulfillment providers

  • Website hosting providers

  • Email and customer-support services

  • Security and fraud-prevention providers

  • Analytics and website-performance providers

  • Professional advisers and other service providers where necessary

We provide or make available only the information reasonably necessary for these providers to perform their services.

We may also disclose information when required by law, legal process, regulatory requirements, or when reasonably necessary to protect our legal rights, customers, business, or services.

5. Cookies and Similar Technologies

Favosia may use cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes including:

  • Maintaining shopping-cart functionality

  • Remembering customer preferences

  • Maintaining login sessions

  • Supporting checkout functionality

  • Improving website performance

  • Understanding website usage

  • Preventing fraud and improving security

  • Supporting analytics and, where applicable, advertising or marketing features

Some cookies are necessary for the website to function properly.

Depending on your location and applicable law, you may be provided with options to manage non-essential cookies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

6. Analytics

We may use analytics technologies or service providers to understand how visitors interact with our website.

Analytics information may include pages visited, device and browser information, traffic sources, interactions, and other website-performance information.

We use this information to understand website usage, troubleshoot problems, improve functionality, and enhance the customer experience.

7. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications to customers who have provided the necessary consent or where another lawful basis permits such communication.

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication, where available.

Transactional communications relating to orders, payments, shipping, security, returns, refunds, or customer-service matters are not considered promotional communications and may still be sent when necessary.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website may use encrypted HTTPS connections to help protect information transmitted between your browser and our website.

Payment information is handled through applicable payment service providers using their respective security measures.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer service

  • Maintain business and transaction records

  • Process returns, refunds, and disputes

  • Prevent fraud and abuse

  • Meet accounting, tax, legal, and regulatory obligations

  • Protect and enforce our legal rights

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

10. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to certain personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Request information about how personal information is used or disclosed

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Exercise other privacy rights provided by applicable law

These rights may be subject to legal limitations or exceptions.

To submit a privacy-related request, contact us at info@favosia.us.

We may need to verify your identity before processing certain requests.

11. California Privacy Notice

Residents of California may have additional rights regarding their personal information under applicable California privacy laws.

Subject to applicable requirements and exemptions, these rights may include requesting information about personal data collected, requesting correction or deletion, and obtaining information about certain disclosures or uses of personal information.

Favosia does not sell personal information for monetary payment.

Where applicable law provides additional opt-out rights concerning certain uses or disclosures of personal information, we will process valid requests as required by law.

California residents may contact info@favosia.us to submit an applicable privacy request.

12. Children’s Privacy

Our website and products are intended for general adult consumers and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact info@favosia.us so we can review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

Favosia is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage customers to review the privacy policies of third parties before providing personal information to them.

14. Business Transfers

If Favosia is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any personal information transferred in such circumstances will remain subject to applicable privacy and legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technologies, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

We encourage visitors to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:

Email: info@favosia.us

Address: 2600 South Shore Blvd, Suite 300, League City, TX 77573

Phone: +1 9106270535

Return Address:2600 South Shore Blvd, Suite 300, League City, TX 77573