At Favosia, we are committed to providing a clear, reliable, and transparent shipping experience. This Shipping Policy explains our order processing times, transit times, estimated delivery times, shipping charges, tracking, delays, and other important delivery information.

1. Shipping Area

Favosia currently ships orders within the United States.

Shipping availability may depend on the customer’s location and the shipping services available at checkout.

2. Order Processing Time

Orders are typically processed within 1–3 business days.

Our business days for order processing are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing time is separate from transit time.

3. Transit Time

After an order has been processed and shipped, the estimated transit time is:

4–7 business days

Transit time begins when the order has been handed over to the shipping carrier.

Carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control may affect the actual transit time.

4. Estimated Total Delivery Time

Our estimated total delivery timeframe is:

Processing Time: 1–3 business days
Transit Time: 4–7 business days
Estimated Total Delivery Time: 5–10 business days

The total delivery timeframe is calculated from the date the order is placed until the estimated date of delivery.

Delivery dates are estimates and are not guaranteed.

5. Order Cut-Off Time

Orders received after the day’s processing period, on weekends, or on public holidays may begin processing on the next available business day.

Processing and delivery estimates are calculated using business days and do not include weekends or applicable public holidays.

6. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before the customer completes the purchase.

Shipping charges may depend on factors such as the delivery destination, package size or weight, and available shipping method.

Customers can review their complete order total, including applicable shipping charges, before submitting payment.

7. Shipping Carriers

Orders may be delivered through established shipping carriers or delivery service providers based on the destination and available shipping service.

The carrier assigned to an order may vary depending on the delivery location and fulfillment requirements.

8. Order Tracking

When tracking is available, customers will receive tracking information after their order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

Customers should use the provided tracking information to follow the progress of their shipment.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State

  • ZIP code

before completing your purchase.

If you discover an error in your shipping information, contact us as soon as possible at info@favosia.us.

We will make reasonable efforts to update an address before shipment, but we cannot guarantee address changes once an order has entered processing or has already been shipped.

10. Incorrect or Incomplete Addresses

Favosia is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned because of an incorrect or incomplete address, we will review the order after receiving the returned shipment and inform the customer of the available reshipment or refund options.

Additional shipping charges may apply if the customer requests reshipment to a corrected address.

11. Delivery Delays

Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Severe weather

  • Carrier service interruptions

  • Transportation delays

  • High seasonal shipping volumes

  • Public holidays

  • Incorrect or incomplete delivery information

  • Other unexpected carrier or logistical disruptions

If your shipment is significantly delayed, please contact info@favosia.us so we can assist you in reviewing the available tracking information.

12. Lost Packages

If tracking information indicates that your package may be lost in transit, please contact us at info@favosia.us.

Please provide your order number and tracking information when contacting us.

We will review the available shipment information and, where appropriate, work with the carrier to investigate the delivery issue.

13. Damaged Packages or Products

If your order arrives damaged, please contact info@favosia.us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the problem

  • Photographs of the damaged product

  • Photographs of the packaging, when applicable

This information will help us review the issue and determine the appropriate resolution.

Eligible damaged or incorrect items will be handled according to our Refund & Return Policy.

14. Missing or Incorrect Items

If your package arrives with an item missing or you receive an incorrect product, please contact us promptly at info@favosia.us.

Include your order number and details of the missing or incorrect item so we can review the order and assist you.

15. Failed Delivery Attempts

If a carrier is unable to complete delivery, the carrier may make another delivery attempt, hold the package for pickup, or return it to the sender.

Customers are responsible for following carrier instructions associated with delivery attempts.

16. Orders Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or other authorized recipients who may have accepted the package.

You should also contact the shipping carrier using your tracking number.

If you still cannot locate the shipment, contact Favosia and we will assist you in reviewing the available delivery information.

17. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate the request before the order enters processing or ships.

Once an order has been shipped, it generally cannot be canceled. Eligible products may instead be returned according to our Refund & Return Policy.

18. Holidays and Peak Periods

Processing and delivery may take longer during public holidays, major sales events, severe weather conditions, or periods of unusually high order volume.

Any such delays will be handled as reasonably as possible, but carrier-related delays may be outside Favosia’s direct control.

19. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

Email: info@favosia.us

Address: xxxxxxxxxxx

Phone: xxxxxxxxxx

Return Address: xxxxxxxx